PrimeBiotrust Refund & Return Policy | International Export Rules
At PrimeBiotrust, customer satisfaction is our priority. We follow a transparent refund and return policy for pharmaceutical exports.
Order Cancellation
Orders can be cancelled before dispatch by contacting our support team. Once the order has been shipped, cancellation is not possible.
Returns
Due to the nature of pharmaceutical and healthcare products, returns are not accepted after shipment unless the product is:
- Damaged during transit
- Incorrect product delivered
- Missing items in the order
Customers must notify us within 48 hours of receiving the order with photos or proof of the issue.
Refund Process
Refunds will be processed after verification of the issue.
- Refunds are typically completed within 7–14 business days
- Refunds will be issued via the original payment method or as store credit, depending on the case
PrimeBiotrust reserves the right to refuse refunds in cases of misuse, incorrect storage, or violation of terms.
Shipping Policy
PrimeBiotrust provides worldwide pharmaceutical product shipping with reliable logistics partners.
Order Processing
- Orders are processed within 2–5 business days after payment confirmation.
- Customers will receive tracking details once the order is dispatched.
Delivery Time
- International shipping typically takes 7–15 business days, depending on the destination country, customs clearance, and courier service.
- Delays may occur due to customs procedures, holidays, or unforeseen circumstances.
Customs & Import Regulations
Customers are responsible for understanding and complying with their country’s import laws and pharmaceutical regulations. PrimeBiotrust is not responsible for customs delays, seizures, taxes, duties, or additional charges imposed by local authorities.
Terms & Conditions
By accessing and using the PrimeBiotrust website, you agree to comply with and be bound by these Terms and Conditions. If you do not agree with any part of these terms, you should not use this website.
Use of Website
- You must be at least 18 years old to use this website.
- You agree to use this website for lawful purposes only.
- Any misuse, fraud, or illegal activity is strictly prohibited.
Product Information
PrimeBiotrust strives to provide accurate product descriptions, but we do not guarantee that all content is error-free. Product images and descriptions are for reference purposes only.
Limitation of Liability
PrimeBiotrust is not liable for:
- Delays in shipping
- Customs issues or seizures
- Incorrect usage of products
- Indirect, incidental, or consequential damages
Governing Law
These Terms & Conditions shall be governed and interpreted in accordance with the laws of India, without regard to conflict of law principles. Any disputes shall be subject to the jurisdiction of Indian courts.
